The line
Call (866) 834-9064 and talk to someone who loads trailers
The number rings straight to us. Whoever picks it up has leveled one of these trailers on a bad pad or chased a gate code at six in the morning, so nothing you describe is going to be new, and nobody is going to read you a script.
Saturday morning is mostly event people. Sunday night is usually a superintendent realizing the crew has nowhere to wash off before they drive home. Both are normal here. If we are under a trailer when you ring, leave the town and the dates and you get a call back, not a ticket number.
Dial (866) 834-9064. Someone who runs these trailers picks up, any day of the week.
How it goes
What the first two minutes on the phone sound like
Nobody needs to prepare for this. You talk, we take notes, and the shape of the job usually lands before either of us has said anything technical.
It tends to open with what you are running. A paving stretch, a rodeo weekend, a camp above Carson City, a film unit parked out near Beatty. Then roughly who is using it and when they all pile in at once, because the busiest twenty minutes of the day is what decides the unit, not the total on the timesheet.
From there it turns into geography. Where the thing sits, what the ground under it looks like, how a pickup with a trailer behind it gets in and back out again. If you are somewhere without a street address, say a highway marker and a gate color and our driver will find it.
Then the two questions that change what leaves the yard: is there something to plug into, and is there water. If the answer is no on both, that is a Tuesday for us, and we say so on the call rather than making you wonder.
Last comes the part you actually rang about. Whether we have a unit free for your window, and what we would put on the ground for a job that shape. You hear that out loud while you are still on the phone.
Rather type
If writing it down suits you better than saying it
Plenty of people would rather do this at eleven at night with the schedule open in front of them. That is what the quote page is for, and it explains itself when you get there.
Still working out what you need? What we rent goes through the inside of the trailers, and where we deliver covers how a run to the far corners of the state actually goes.
When to ring
Early, late, weekend, holiday
Before six in the morning is a good time to reach us, because that is when drivers are hooking up. Late evening works too. The hour nobody gets through is the middle of a delivery, and that is what the call back is for.
Holidays are the same number. Nevada does not stop on the fourth of July, and the weekends either side of a convention week are some of the busiest calls we take all year.
If you leave a message, three things make the call back useful: the town, the window of dates, and a rough count of people. With those in a voicemail we can look at the board before we ring you, and the conversation starts at the answer instead of the beginning.
What you are ringing about
Three kinds of call, and how each one usually goes
An incident already underway
Ring and keep talking. When people are being moved into a shelter or a camp is going up tonight, a written request is too slow to be kind. Give us the staging point, roughly how many, and whether anything is running out there.
A date on a poster
Ring early, particularly around convention weeks and race weekends in the valley. Those windows get spoken for a long way out, and being on the board first decides which unit you get.
Work that runs for months
Bring the whole schedule to the call, not just the day it starts. A long desert stretch means a service rhythm built around your shifts and a plan for the nights it drops below freezing up on the Sierra front.
There is a fourth kind, and it is perfectly welcome: you are pricing a bid you have not won. Ask the questions, hang up, come back when the work is real. Nobody chases you in between.
If you would rather think it through before you speak to anyone, our field notes take the same ground slower than a phone call can.
Mid rental
If one of our trailers is on your site right now
Same number, same people. A question about a unit already on the ground goes to whoever set it. Water running cool, a door catching, a tank filling quicker than expected because your numbers jumped on day three. Ring and describe what you are looking at.
The same goes for anything you want changed. Keep it another two weeks, add a second unit, shift it across the yard as the work moves, or book the pickup so it does not land in the middle of your demob. None of that is a process. It is a phone call.